Thank you for choosing PrimeSit. Because we deal with fully assembled, heavy-duty premium ergonomic furniture, we apply specialized logistics workflows to ensure safe transit across Australia.
1. ORDER HANDLING & PROCESSING TIMES
Every chair undergoes an individual preparation phase before handing over to national couriers. Our fulfillment timeline is structured as follows:
- Payment Clearance: Up to 3 business days to secure and verify the transaction funds.
- Operational Prep Time: Up to 4 business days for meticulous technical testing, cleaning, hang-tag restoration, and specialized heavy-duty crating/palletization.
- Total Handling Time: Up to 7 business days from order placement to carrier pickup.
2. TRANSIT TIMES & CARRIERS
We partner exclusively with premium heavy-goods courier services, primarily StarTrack and Allied Express, to ensure safe delivery of fully assembled items.
- Estimated Delivery Window: 7 to 20 business days from the date your cleared payment is received.
- This comprehensive timeframe natively accounts for our 7-day internal handling and payment clearance sequence, combined with the courier’s regional transit timeline. Exact transit duration depends heavily on the destination State and geographical remoteness of the buyer.
3. SHIPPING RATES
We do not use hidden shipping surcharges. Shipping is charged at a transparent, flat rate specific to each Australian State. The exact flat rate is dynamically generated and applied during checkout based on the delivery address provided by the buyer.
4. DELIVERY CONDITIONS & TRACKING
- All items are dispatched in a fully assembled state inside original, restored Herman Miller commercial boxes.
- As soon as your order is collected by StarTrack or Allied Express, a unique tracking number and carrier link will be dispatched to your registered email address.
- Due to the high value and bulky nature of our products, all deliveries require a physical signature upon receipt.
5. LOGISTICS CONTACT
For shipping tracking escalations or specialized delivery instructions, please contact our dispatch team:
- Email: sales@primesit.com.au
- Operations Hub: 80 Albany Creek Rd, Aspley QLD 4034, Australia