At PrimeSit, our “Used Like New” premium ergonomic chairs are backed by a transparent and fully compliant return framework in accordance with the Australian Consumer Law (ACL).
1. 14-DAY “CHANGE OF MIND” RETURNS
We want you to be completely satisfied with your seating experience. We offer a 14-day change-of-mind return period starting from the date you receive your chair.
To qualify for a voluntary “change of mind” return, the following strict criteria must be met:
- The return request must be initiated within 14 calendar days of delivery.
- The chair must exhibit no signs of use, new cosmetic wear, or mechanical damage, and must be returned in the exact pristine condition in which it was sold.
- The item must be securely packed in its original, functionally restored Herman Miller box with all accompanying hang tags and documentation included.
- Important: The chair must be returned fully assembled. Do not attempt to disassemble the chair for shipping, as this may void the return eligibility.
- Return Shipping Costs: For voluntary “change of mind” returns, the buyer is entirely responsible for organizing and paying for the secure return courier freight back to our warehouse.
2. INCORRECT, DAMAGED, OR DEFECTIVE ITEMS (ACL GUARANTEES)
If your product arrives damaged during transit, features a mechanical defect, or does not match the specifications of your ordered item (such as receiving an incorrect size or model):
- Please contact us immediately at sales@primesit.com.au with your order details and photographic/video evidence of the issue.
- Return Shipping Costs: In cases of defects, transit damage, or incorrect fulfillment, PrimeSit will cover 100% of the return freight costs and organize the courier collection. We will also cover the complete cost of shipping a replacement item to you.
3. REFUND PROCESSING TIMES
- All authorized returns must be shipped strictly to our operations and fulfillment facility: 80 Albany Creek Rd, Aspley QLD 4034, Australia.
- Once the returned item is successfully received at our warehouse, our technical team requires 7 business days to inspect the chair and verify its compliance with our return criteria.
- Upon successful inspection, the refund will be credited back to the customer’s original payment method. Please note that banking institutions may take additional business days to clear the funds into your account.
4. CONTACT FOR RETURNS
For all return inquiries and authorization requests, please contact:
Fulfillment Address: 80 Albany Creek Rd, Aspley QLD 4034, Australia
Email: sales@primesit.com.au
Phone: +61480846727