This Privacy Policy describes how PrimeSit (https://primesit.com.au) collects, uses, and discloses your personal information when you visit or make a purchase from our website.
The website is operated by HAYLEY MARIE ROXBURGH, operating as a Sole Trader under Australian Business Number (ABN): 47546982468 (hereinafter referred to as “we”, “us”, or “our”). We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. PERSONAL INFORMATION WE COLLECT
When you visit the site or place an order, we collect certain information necessary to process your purchase and manage your account. This includes:
- Contact & Identifier Information: Your legal name, billing address, shipping address, email address, and phone number.
- Payment Information: Payment card details, billing details, and transaction history (processed securely via our encrypted payment gateways).
- Device & Session Information: Your IP address, browser type, time zone, cookie data, and how you interact with our website to optimize your browsing experience.
2. HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information strictly to fulfill our commercial obligations to you, including:
- Processing and securing your payment transactions.
- Coordinating heavy-goods logistics and dispatch via our carrier partners (StarTrack and Allied Express).
- Providing you with automated order status updates via email (Payment Received, Processing, Dispatched).
- Offering pre-sale and post-sale customer support, including issuing your 48-Month Limited Warranty Certificate.
- Complying with legal, tax, and regulatory obligations within the Commonwealth of Australia.
3. SHARING YOUR PERSONAL INFORMATION
We do not sell, rent, or trade your personal information to third parties. We share your personal information only with trusted third-party service providers who assist us in operating our business and fulfilling your orders, specifically:
- E-commerce Platform: WordPress / WooCommerce to host our store.
- Payment Processors: Authorized Australian financial providers to process credit card and digital wallet transactions safely.
- Logistics & Courier Networks: StarTrack and Allied Express to handle the physical delivery of fully assembled items to your specified address.
- Regulatory Authorities: Government or law enforcement bodies if required to comply with applicable laws and regulations.
4. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies to improve functionality, remember your shopping cart items, and analyze site traffic via tools like Google Analytics. You can choose to disable cookies through your browser settings, though some features of the store may become unavailable.
5. DATA RETENTION & SECURITY
We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration. When you place an order through the site, we will maintain your Order Information for our financial, accounting, and warranty records unless and until you ask us to delete this information.
6. YOUR RIGHTS UNDER THE AUSTRALIAN PRIVACY ACT
Under the Privacy Act 1988, you have the right to:
- Access the personal information we hold about you.
- Request the correction of any inaccurate or outdated personal data.
- Lodge a complaint if you believe your privacy rights have been breached.
7. PRIVACY CONTACT INFORMATION
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Data Privacy Officer:
Postal Address: 19/120 Ridley Road, Bridgeman Downs, QLD 4035, Australia
Email: sales@primesit.com.au
Phone: +61480846727